"One thing I'd recommend is keeping detailed records—not just notes on calls, but also dates, times, and the names of individuals you've spoken with."
Yeah, totally agree with this. When my '68 Mustang got sideswiped a couple years ago, Farmers kept asking for the same paperwork over and over. Finally, I started noting down every call and who I talked to. Once I mentioned I had detailed records, things suddenly moved faster... funny how that works. Hang in there, insurance headaches are the worst.
Keeping detailed records does seem like sound advice, especially when dealing with insurance companies. But I'm curious, did you end up needing to actually provide those call logs to Farmers, or was just mentioning them enough to get things moving? I'm still learning how this all works, and it's interesting how often just the implication of accountability can shift the dynamic...
Mentioning detailed records usually does the trick, in my experience. I've dealt with insurance companies a few times (unfortunately), and just casually dropping that I have call logs or notes often shifts their attitude pretty quickly. It's like they suddenly realize you're not someone they can brush off easily. But honestly, even if you never end up needing those records, having them gives you peace of mind—so keep doing what you're doing, it's smart.
Keeping detailed records is good advice, but honestly, I've found it doesn't always guarantee they'll stop messing around. Had a similar issue with Farmers last year after a minor fender-bender—had all my notes, call logs, even photos... still took forever to get sorted. Eventually had to escalate to a supervisor and mention filing a complaint with the state insurance board. That finally got their attention. So yeah, keep your records handy, but don't hesitate to escalate if they're still dragging their feet.
Detailed records help, sure, but honestly, sometimes skipping straight to escalation saves a lot of headaches. Last time I dealt with Farmers, I politely but firmly asked for a supervisor right away... got things moving quicker than expected.
